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Business travel is a noteworthy burden for companies.In a constantly shifting professional marketplace, business travel is a key player in business development. Business travel takes various forms whether; strategic meetings, international trade shows, site visits, seminar events, and sales negotiations. That said, even organizing those trips is a thorough process that requires time, precision, and great execution. A professional travel agency can be a powerful time saver, cost saver, and employee safety tool, but selecting a travel partner is also important. Here are tips to help.
1. Set out your business travel requirementsA company should first reflect on their client needs, based on their travel demands, including:- travel frequency- travel destinations- number of travellers- type, and volume of services required, including (flights, hotels, transfers, visas, expense management, etc.).A business that travels regularly to Asia is less specific than a SME making a few meetings in Europe. That will allow you to determine if you require an agency that is adaptable and can deliver one off bookings, or an agency that can provide an all inclusive platform, or system, that includes a centralised booking platform, reporting and HR support.
2. Find an agency that specializes in business travel.Some travel agencies are not best suited for corporate travel. It is crucial to ensure that the company you choose has demonstrated experience with business travel. This implies dedicated advisors educated in professional travel, a staff that is available for longer hours, a broad range of services ( hotels, flights, rental visas, insurance, etc.).) and the capacity to deal with frequent and unexpected circumstances ( delays, strikes, cancellations ). The most reliable agencies can also have a 24-hour on-call team to help employees at any time, anywhere, and wherever they are in the world.
3. Examine the quality and accessibility of customer serviceAt the heart of any successful travel management company is customer service. And customer service must be timely, proactive, available when meaningful, accessible even in times of personal emergencies. For instance, do you offer after-hours phone support? Can you speak to an advisor by phone, email or chat? Is there a single point of contact? Does the service have a rotating panel of experts? The individualization and speed of response of the services are usually the key factors that make a difference every day, and in particular, during unexpected events overseas.
4. Examine the technology tools availableModern agencies provide electronic scheduling options (online platforms, dashboards, mobile apps) that allow employees to make reservations for their services using a predefined structure. The tools need to be simple to use and integrated into the company's internal software (e.g., ERP, HR, or other relevant software) and provide an orderly validation process, as well as expense tracking and categorization according to cost centers or projects. The most sophisticated agencies include tools to forecast budgets, optimize carbon footprint optimization, and automate invoice generation.
5. Compare prices, transparency, and competitionOne of the biggest challenges is ensuring that you control the travel expenses. An excellent agency provides affordable rates and the ability to offer transparency on fees for services (including both fixed rates and variable costs) as well as clear cancellation policies. It should be able to access a range of suppliers, including low-cost airlines as well as hotel chains with negotiated contracts or cheaper alternatives. They can also establish an approved buying policy ( caps on rates, notifications about deviations, framework agreements with specific service providers ). The total cost of the service should be clearly stated and justifiable.
6. Take a look at the available additional servicesCertain agencies go above and beyond ticket booking, providing top-value services. For instance, some agencies offer high-quality services, including assistance with visas and travel insurance management, health and safety tips, geopolitical alerts for crises, VIP support, personal airport reception, and much more. These solutions are particularly beneficial to managers and executives who often travel or travel to areas with high risk. An experienced agency will help you plan, protect, and simplify every stage of your travel.
7. Be sure to consider the support needed for the application of travel policies.If your company has not yet established a travel management policy, an experienced agency can help with the development or implementation of a travel plan. This can include defining the rules for booking (approved classes and deadlines for bookings, as well as preferred suppliers) and hierarchical validation, budgetary frameworks, awareness raising, and reporting. The objective is to manage behavior while maintaining some flexibility. The agency becomes a crucial partner in improving financial performance.
8. Examine the capabilities of international assistanceIf your business does international work, the agency must be capable of managing international transport, working with overseas service providers, supporting employees in multiple time zones and be aware of administrative requirements ( vaccinations, visas, and customs ). Some agencies are part of global networks or have foreign offices and are able to coordinate through multiple countries. Take a look at the language spoken by advisors, the availability of the worldwide hotline, or foreign currency management.
9. Verify tax, legal and insurance complianceA specialist agency should be able to incorporate the legal obligations that are in effect, such as GDPR compliance regarding personal data, as well as the legal retention of invoices, professional liability insurance, and tax reporting based on the geographical region. In the event of an accident or dispute, the agency should have in place suitable security arrangements. They must also work with the business's legal or financial department to simplify accounting, VAT recovery, or consolidating expense analysis.
10. Pay attention to the agency's values and service cultureIn addition to technical proficiency, an effective agency can integrate into the client's corporate culture. It shares a common vision of commitment to deadlines, service, confidentiality, accessibility, and sustainable growth. It, for instance, offers low-carbon transportation options, alerts you to any environmental effects of your trip, and participates in solidarity projects through carbon offset. In a world that is becoming increasingly attentive to the ethics of suppliers and their ethics, these standards are crucial.
ConclusionThe process of selecting a business travel company is more than simply choosing a supplier.The matter is selecting a partner who will help you develop your business, protect employees, and get as much as possible for your mobility dollars. Taking the time to express your needs, evaluate all the options, and speak with multiple companies, will give you the best chance to form a strong base for a long-term relationship that successfully meets your business needs. Travel for business can no longer be a burden. It's a lever for performance when you're adequately assisted.